Plumber LLC (“Plumber,” “we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.
1. Information We Collect
Information You Provide Directly
- Contact Information: Name, phone number, email address, and service address provided when booking or contacting us
- Service Details: Description of issues, property access information, and preferences you share with us
- Payment Information: Billing details processed securely through our payment processors — we do not store full card numbers
- Account Information: Username and password if you create an account on our website
- Communications: Records of your communications with our team via phone, email, or chat
Information We Collect Automatically
When you visit our website, we may collect:
- Usage Data: Pages visited, time spent, links clicked, and referring URLs
- Device Information: Browser type, operating system, screen resolution, and device identifiers
- IP Address: Used to approximate your general location and detect fraud
- Cookies & Tracking: Small files placed on your device to remember preferences and improve your experience
Information From Third Parties
We may receive information about you from:
- Review Platforms: Google, Yelp, Angi, and BBB when you leave a review
- Referral Partners: Home warranty companies or contractors who refer you to us
- Analytics Providers: Aggregated data about website traffic and usage patterns
2. How We Use Your Information
We use your information to:
- Provide Services: Schedule, dispatch, and complete your service requests
- Communicate: Confirm appointments, provide ETAs, and follow up after service
- Process Payments: Handle billing, invoicing, and payment processing securely
- Improve Operations: Analyze service patterns to improve scheduling, routing, and technician performance
- Marketing: Send service reminders, promotions, and newsletters (only with your consent)
- Safety & Compliance: Conduct background checks, maintain insurance records, and comply with licensing requirements
- Legal Obligations: Respond to legal requests, enforce our Terms of Service, and protect against fraud
We do not sell your personal information to third parties for their own marketing purposes.
3. How We Share Your Information
Service Providers
We share information with trusted third parties who assist us in operating our business:
| Category | Examples | Purpose |
|---|---|---|
| Payment Processors | Stripe, Square | Secure payment handling |
| Scheduling Software | ServiceTitan, Housecall Pro | Appointment management |
| Communication Tools | Twilio, SendGrid | SMS and email delivery |
| Analytics | Google Analytics | Website performance |
| Advertising | Google Ads, Meta | Marketing campaigns |
All service providers are contractually required to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
If Plumber LLC is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
4. Cookies & Tracking Technologies
Types of Cookies We Use
- Essential Cookies: Required for the website to function (login sessions, form submissions)
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
- Marketing Cookies: Track ad performance and enable personalized advertising
- Preference Cookies: Remember your settings and choices
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. You may also opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
5. Data Retention
We retain your personal information for as long as necessary to:
- Maintain your service history and warranty records (minimum 2 years)
- Comply with legal and regulatory requirements (up to 7 years for financial records)
- Resolve disputes and enforce agreements
After the retention period, we securely delete or anonymize your information.
6. Your Rights & Choices
Depending on your state of residence, you may have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Portability: Receive your data in a portable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Do Not Sell: Request that we not sell your personal information (California residents)
To exercise any of these rights, contact us at privacy@plumber.com or (800) 555-1234. We will respond within 30 days.
7. Data Security
We implement industry-standard security measures including:
- Encryption: Data transmitted to and from our website is protected by SSL/TLS encryption
- Access Controls: Employee access to personal information is limited to those who need it to perform their job
- Secure Payments: Payment card data is processed by PCI-DSS compliant processors
- Regular Audits: We conduct periodic security reviews of our systems and practices
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Children’s Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we learn we have collected information from a child under 18, we will delete it promptly.
9. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information we collect, use, and disclose
- The right to delete personal information we have collected
- The right to opt out of the sale of personal information
- The right to non-discrimination for exercising CCPA rights
To submit a CCPA request, contact us at privacy@plumber.com.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date and, for significant changes, notify you by email or by posting a notice on our website.
11. Contact Us
For questions, concerns, or to exercise your privacy rights:
- Email: privacy@plumber.com
- Phone: (800) 555-1234
- Mail: Plumber LLC, Attn: Privacy Officer, 1000 Service Blvd, Austin, TX 78701